We’re sorry this is happening to you! Crashes and freezes sometimes happen, and they always ruin the fun!
First, we recommend uninstalling and reinstalling Parlini Land for Schools to see if that resolves your issues.
If you continue to experience issues with the app on your device, we’d love to try and get it fixed for you. Send us an email at [email protected] with the following information, which will help us resolve the issue as quickly as possible.
Which device model are you currently using?
What is the current operating system installed on that device?Is there a specific game that’s causing your app to crash regularly?
We will do our best to respond within a few days! Thank you so much for your patience and for helping us fix problems and eliminate bugs!
If the student is using an Android tablet:
Verify that the volume settings are set up correctly.
Update to the latest version of the app.
Restart your tablet.
If the student is using an ipad:
If the student is using a web browser:
Check that the device’s volume is turned up and not muted.
Verify the browser’s tab isn’t muted.
Make sure the website’s volume controls (if any) are on.
Confirm that the browser has permission to play audio.
If the problem persists, please reach out to us via email at [email protected].
